Work-related violence and aggression



“I find Arinite professional, responsive and committed to ensuring excellent health and safety practices within the workplace and within our resident’s homes.

I would recommend Arinite, they are responsive and reply very quickly to correspondence.

In addition to this our consultant is highly knowledgeable and is able to give us up to date information and guidance on a wide range of health and safety matters.

Having an independent person to run scenarios and situations past has resulted in reduced costs for example when we have received reports from insurers.”

Louise Graham,
Housing Operations Manager, Sapphire Independent Housing, June 2017

Work-related violence and aggression

Both staff and residents have a right to expect a safe and secure environment. In the social sector incidents involving violence and aggression are one of the biggest causes of injuries reported under RIDDOR.

Key points to consider

  • Assess the risk of violence and aggression towards employees, or between residents.
  • Complete and review individual risk assessments as part of the care planning process.
  • Train staff to understand how different conditions, such as dementia, can present as challenging behaviour.
  • Where appropriate, staff should receive training in recognising, tackling or avoiding violence and/or aggression.
  • Incidents of violence should be reported and followed up, and not just accepted as being ‘part of the job’.
  • Offer support, such as counselling, to victims of violence and aggression.

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