Reporting of Incidents



“I find Arinite professional, responsive and committed to ensuring excellent health and safety practices within the workplace and within our resident’s homes.

I would recommend Arinite, they are responsive and reply very quickly to correspondence.

In addition to this our consultant is highly knowledgeable and is able to give us up to date information and guidance on a wide range of health and safety matters.

Having an independent person to run scenarios and situations past has resulted in reduced costs for example when we have received reports from insurers.”

Louise Graham,
Housing Operations Manager, Sapphire Independent Housing, June 2017

The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) Care Homes requires that employers must record, report and investigate any near miss, incident or dangerous occurrence.

A full investigation should aim to understand the root causes of the incident to prevent it happening again.  Discussing incident trends periodically will help reduce the probability of the incident reoccurring.

When undertaking an investigation:

  • Take a statement from the injured person and any witnesses.
  • Take a photo of incident area as soon as possible.
  • Review documentation for any equipment involved and check the inspection schedules.
  • Check if there was a risk assessment in place and when it was last updated?
  • Check if a PPE was required and if it was used?
  • Review the records showing staff have received appropriate training and supervision.
  • Check if this was a repeat incident and what action had been taken previously.
  • After a full signed and dated investigation you must implement reasonable and sensible actions, and inform those that need to know.

How and when to report an incident.

Reporting an incident does not suggest in any way you have accepted responsibility for the event or that an offence has been committed; it is simply informing the enforcing authority that  an incident has occurred. Failure to report a reportable injury, dangerous occurrence or disease described in RIDDOR within the set time is a criminal offence and may result in prosecution.

You must report fatal accidents, accidents resulting in major injuries, accidents to people who are not at work and dangerous occurrences to the Incident Contact Centre at the following address without delay:

Incident Contact Centre – Caerphilly Business Park, Caerphilly, CF83 3GG
Telephone: 0845 300 9923
Fax: 0845 300 9924

Make sure that

  • All staff report incidents, including near misses.
  • All reportable incidents are reported through RIDDOR.
  • For three years keep an accident book and a record of any reportable injury disease or dangerous occurrence.
  • Investigate incidents to learn lessons and take action, e.g. by reviewing risk assessments and safe working procedures?

Page: 1